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1. How do I register an account?

Here are the right steps to register on our website:
1. Click “Register”if you use the computer.
Click "My Account" if you use the phone
2. Click " Create an Account" as below:

3. Fill all the required information below, and click “Create Account”
Note: You should also check the box at the bottom.
Then you will register successfully.


2. What should I do if I forgot my password?

You can click “Login”--”Forgot Passwords” to Reset it.


3. Can you send the products to my country?

You can check if we can ship to your country and the shipping methods and shipping time to your
country here:


4. How do I place an order?

Here are the steps to place an order: 1.Register an account on our website and add the address information of your account.
2. Put the products you like in the cart.
3. Click "My Cart" --”CHECKOUT”to place the order.
We can accept PayPal and Credit/Debit Card as payment methods.


5. What payment methods can I use?

We can accept PayPal and Credit/Debit Card as payment methods.
The card that can make payments are VISA Card, Master Card, American Express Card, JCB Card, Discover Card.


6. What are the shipping methods to my country?

You can check all of the shipping methods to your country


7. How long it will take for my orders to arrive?

The shipping time depends on the shipping method you choose when you place your order.You can
check the shipping time of different shipping methods


8. How can I check the status of my order?

Here are two ways to check the status of your order:
1.Clicking “My Account”--”My Orders”to check it.
2.Copy the tracking number of your order and check it here:


9. Customs Issue

Please kindly note that only goods value and shipping fee are included in the price you pay.
Generally speaking, flat mail delivery like EUB, Mail Post, NL Mail Post, BE Mail Post andSpecial Line
delivery like SL UK, SL EUR, SL CA, SL IT, SL DE, SL FR, SL ES will not incur customs duties.
Express delivery is more likely to incur customs duties.
You can learn more here:


10. How do I return my orders?

Please contact our customer service if you want to return products. Here is the contact email: [email protected]
Before you return your products, please read the return policy of our website:


Note:Any other questions, please feel free to contact our customer service.
Email: [email protected]


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