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Return Policy

• Return Policy

We accept returns and exchanges of regular merchandise. The time within which a return or exchange can be requested varies depending on the status of item below.

All product returns must be:
√ Unaltered in the original product packaging (for example: on original strand)
√ Accompanied by a copy of the original invoice
√ With original Beebeecraft label and packaging

1) Defective Products.

We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with Beebeecraft service team for a advisable shipping method.

2) Non-defective Products.

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

3) How to Return Your Items

If you need to return something, please contact our customer service email [email protected] to apply. Once your return request is approved, we will provide you with a detailed return address. We do not accept goods returned without passing the return or exchange application.
 
4) Return Process:
 
1). Please contact Beebeecraft customer service department for a Return Authorization. Otherwise your return will not be processed and you will not get your refund.
2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.
3). Declare the package as "Return Goods", which will help you avoid customs fee.
4). Please use local mail post to arrange the return.
5). Please arrange the return of the package and offer us the tracking number and tracking website with 7 natural days after get the Return Authorization & designated warehouse from our customer service.
 
Please note: You must choose a shipping method with a package shipping tracking number for return, and we do not accept freight collect.
 
• Refund Policy
 
1) Refund Method
When we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, we will process the refund within 10 business days using the original payment method. Please note that your bank or credit card company may also require some time to process the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [email protected].
 
2) Refund Amount
Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.
 
3) Exchange Policy
Product exchanges can be accepted on BEEBEECRAFT. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.
 
4) Restocking Fee
We do not charge Restocking Fee.
 
5) Additional Information
We do not charge any return handling fees. The cost of return shipping for exchanges and returns is the responsibility of the customer. If you have any further question, please feel free to contact us at [email protected].
 
 

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